Reliable services. Lasting confidence.
What is it?
ISO/IEC 20000-1:2018 is the international standard for Service Management Systems (SMS). It provides a framework for establishing, implementing, maintaining, and continually improving how organizations manage and deliver services.
Suitable for internal IT departments and external service providers of all sizes, it covers the planning, design, transition, delivery, and improvement of services to meet agreed requirements and deliver value to customers.
Key areas include service level management, incident and problem management, change management, supplier management, service availability, and continuity.
Why get certified?
ISO/IEC 20000-1 certification provides independent assurance that your service management system meets internationally recognized requirements. It helps your organization:
- Build customer confidence through consistent, well-managed service delivery.
- Improve service quality by aligning services with customer needs and agreed service levels.
- Manage disruptions effectively through structured incident and problem management.
- Strengthen operational control over changes, suppliers, and service performance.
- Improve efficiency through clear responsibilities and coordinated processes.
- Support business opportunities where tenders and customers require recognized service management certification.
QME provides EGAC-accredited ISO/IEC 20000-1 certification, helping organizations demonstrate their commitment to effective service management and continual improvement.
Contact QME to discuss your certification needs and request a quotation.
Email: qme@qme-eg.com